Below are the Terms and Conditions which apply when using the Genial Picnic platform and our services. The present Terms and conditions aim to describe the procedures pertinent to the use of the Genial Picnic platform, property of Pureat Unipessoal Lda., as well as those that apply to the picnic online reservation service, booked through the respective platform.
1. Acceptance of Terms
Upon registering in the platform, you acknowledge having read, understood and accepted these Terms and Conditions. Upon confirming the reservation (or the reservation request), you also accept all the service conditions, including the established cancellation policy. In case you don’t agree with any of the terms, please do not connect, access or use the Genial Picnic brand platform in any way.
As we reserve the right to alter and/or update these Terms and Conditions at any moment without previous notice, please consult them on a regular basis and before every reservation made in the Genial Picnic brand platform.
2. Our proposal of value and services provided
Our goal is to combine the Portuguese Gastronomy, typical of each municipality of our country, in leisure and nature activities to be enjoyed in the open air. With that in mind, we transformed certain main dishes and soups deeply rooted in the matrix of each region in finger food and picnic fare, to be consumed cold without losing any of their taste, introducing you to Portuguese culture via a gastronomic experience in the mode.
The Genial Picnic platform operates as a picnic reservation website, with respective scheduling for pickup in our brand partners (restaurants). It also operates on the internet as a recommendation, promotion and communication of places to enjoy leisure activities in contact with nature and to picnic. Our website is undoubtedly useful for those who seek an activity connected to Nature Tourism.
The picnics are prepared by local restaurants, partners and representatives of the brand Genial Picnic, assessed and selected with rigorous criteria by Pureat, so that the proposed picnic represent the local cuisine based in typical recipes of each region, to reinforce the local gastronomic identity. Services related to the activities of Nature Tourism are performed by companies of Tourism Animation or Travel Agencies, with which Pureat relates as partners or in a contractual form.
The brand Genial Picnic operates in the market through an online platform designed for the public that wishes to know and live experiences in the scope of Nature Tourism and to enjoy local gastronomy in an open air environment, in the form of a picnic.
3. Legal person
Pureat Unipessoal Lda. Is a private company registered in Portugal, owner of the brand Genial Picnic, also registered in the Instituto Nacional de Propriedade Industrial under the number 643452.
The PLATAFORM of the brand GENIAL PICNIC, owned and managed by PUREAT Unipessoal Lda, has the tax number and is registered in RNPC with the number 2020037797, and has a RCBE (Registo Central de Beneficiário Efetivo) registration. The address its headquarters is Loteamento do Penedo, Lote 2, 7425-130 Montargil. The company is registered in Registo Nacional de Animação Turística with the registry number XXXXX of Turismo de Portugal RNAAT.
4. Applicability of these Terms
When visiting our website and/or using our services, you agree with these terms. You should read all the Terms before using our website and/ or services. As a user of our website and/or services you agree with all Terms and Conditions and guarantee to understand, agree and accept all Terms and Conditions here stated.
5. User Registration
In order to make reservations, commentaries and/or evaluations, you will have to register in the platform. During this process you will be asked your personal data. You will be held accountable for ensuring that this data is both accurate and up-to-date, as well as for all the activity that takes place in your account. During registration, you will have to accept the conditions herein described, confirming its reading and acceptance. If you wish, you may cancel your account, at your sole discretion, at any moment, without any penalty.
6. Personal Data Protection Policy
6.1 Pureat Unipessoal Lda. uses SSL protocol (Secure Socket Layer) to encrypt and protect customers’ personal information. Your payment information will never be stored on the Genial Picnic platform. However, it may be stored on the PayPal platform if you choose to allow it, in order to facilitate future payments.
6.2 Pureat Unipessoal Lda. has the right to proceed to the cancelation of any reservation, when there is a reasonable suspicion of improper use of the card or of the identity of the user.
6.3 A Pureat Unipessoal Lda. acknowledges its responsibility for the security of the customers’ personal data processed and stored within the scope of this service. Pureat Unipessoal Lda is not responsible for the improper use or disclosure of customer information by the service providers.
7. Rating Systems
The user may be invited via e-mail (or do it on his own discretion on the experience page) to comment on his experience and give a score to a picnic. A Pureat Unipessoal Lda (Genial Picnic) reserves the right to verify, validate and publish these reviews and ratings, as well as to remove them, if they include obscenities or false accusations.
8. Use Restrictions
There are certain behaviours strictly forbidden in the platform of the brand Genial Picnic. Read carefully the following restrictions. The non-compliance of the here established dispositions may result in the cancellation of you access to the platform of the brand Genial Picnic and can expose you to civil and/or criminal responsibilities.
You may not, or anyone in your name:
- Use the platform of the brand Genial Picnic for any illegal or non-authorized purpose.
- Allow any other person to access your account. By doing so, you accept full responsibility for any unauthorized use of the service in your name, including by minors;
- Interfere or violate other users’ rights to privacy and other rights;
- Post, publish or make available in any other form through the brand Genial Picnic any contents, text or information abusive, harassing, menacing, obscene, defamatory, calumnious, or racist, sexual, religious or in any other form offensive;
- Use the brand Genial Picnic in any form of spam, unsolicited mail or any similar practice;
- Take any action that might impose, or might impose, according to our exclusive criteria, an irrational surcharge or disproportionally large in our platform’s structure.
9. Booking Process
In the platform of the brand Genial Picnic, the bookings must be made at least 48 hours prior to pick up.
9.1 Picnic bookings are subject to confirmation from the partner representing the brand Genial Picnic. Therefore, the booking is subject to confirmation, and the restaurant partner has to validate this booking as soon as he receives it. Considering the working days of the partners, the confirmation period may exceed 24 hours. After placing the booking, the user will receive an e-mail with the data concerning the pending booking. When the booking request is accepted, the agreement with the partner of the Brand Genial Picnic becomes valid and the booking is confirmed. The user receives a confirmation e-mail with all the data of the service acquired, serving this as a voucher (printed or simply presented in the e-mail form), to be handed over or simply shown at the time of the picnic’s pickup. If the booking is not validated, the user will receive an e-mail declaring the booking non confirmed.
9.2 Picnic Gift Voucher
The user has the possibility to buy our picnics in the form of a gift voucher. When buying this modality, the user selects the number of picnics desired, but not the date. After payment, an e-mail voucher will be emitted and sent to the e-mail of the user or of a third party. The duration of the voucher is 6 (six) months, but it will be necessary to book the picnic 48 hours prior to pick up, in the Genial Picnic site.
9.3 Booking date limitation
The picnic booking time may not exceed 1 (one) year.
Pureat uses payment processing systems that guarantee complete security, celerity and simplicity in the bookings.
- The booking may be paid directly with your PayPal account (PayPal Holdings, Inc), transferring the funds for Pureat Unipessoal Lda., without the need of presenting any data related to your credit card.
- For payments with a credit card, Visa or Mastercard, the user has two options. Through the platform PayPal or the platform Stripe (Stripe, Inc.), directly integrated in our checkout page.
- Through the app MBWay, developed by SIBS (Sociedade Interbancária de Serviços, S.A.), through which the user may pay with just the cell phone number.
- Finally, for deferred payments, via ATM, Services Payments, Pureat also Works with EasyPay, that processes ATM payments references, allowing users to pay their bookings online or through ATM platform.
To the users, five (5) possible payment ways are available:
- Through a PayPal account;
- With a credit card (Visa, Master Card) via PayPal account;
- With a credit card (Visa, Master Card) via Stripe;
- ATM Reference (EasyPay).
The user selects the payment option in the checkout process. Considering the booking models’ characteristics in the platform, the payment is processed in the following way:
As the reservation must be validated by the partner, the system will launch a pre-authorization of payment for the total amount of the booking (PayPal and credit card). In these cases, the payment will only be processed when the partner validates the pending booking. If the booking request is not validated, no amount will be charged to the customer.
The funds will be released from 1 to 2 business days. Whenever you choose to pay through an ATM reference number, first of all, the booking request will be issued and, after the validation from the partner, the user will have 24 hours to pay. If the user doesn’t pay by ATM reference in the time limit, the booking request will be cancelled.
If, for any reason, our partner doesn’t deliver the picnic, Pureat (Genial Picnic) will credit the total amount of the booking to the user.
Pureat (Genial Picnic) may deduct costs of online foreign currency processing in any payment.
A Pureat (Genial Picnic) cannot be held responsible for unfulfilled payments due to incorrect or incomplete information of the user.
11. Payment Taxes
11.1 Taxes from the paying method online will be supported by Pureat Unipessoal Lda. (Genial Picnic).
11.2 If the cancellation is made at the user’s request and complies with all the requirements set out in the cancellation policy, you will be refunded the total amount of the reservation minus a reimbursement fee of 2% (processing costs).
11.3 If the cancellation is made by the partner, the user will be fully refunded for the amount paid.
12. Cancellation Policy
All cancellations, either at the user’s request or the partner’s, must be made through the platform.
If you have to cancel a booking you made with Genial Picnic., here are the rules:
- If the booking is cancelled at least 48 hours before the pick-up date, the total liquid value will be refunded to the user.
- If the booking is cancelled less than 48 hours before the date booked for pick up, the user will not have the right to any refund or credit.
- Your booking will not be cancelled until you receive cancelling confirmation by Genial Picnic. We reserve the right to cancel a booking at any moment after we refund the total value of the booking to the user.
Pureat Unipessoal Lda (Genial Picnic) won’t be held responsible for any cost, expense, loss or damage that the user may suffer or incur resulting from the cancellation of a booking.
We treat our user as our client. We will send you the invoice where all the taxes and other details are specified.
14. Information Quality
We cannot guarantee that our website has no inaccuracies. We cannot guarantee that our website and/or our services are uninterrupted or free of inaccuracies. We are free to correct, modify, improve, upgrade and proceed to any changes in our website and in our services at any moment, or to cease the exhibition or supply any content or resources without previous notice.
15. External Links
The platform https://genialpicnic.com might contain links for external websites. While doing so, we are already promoting those websites, but that cannot mean we guarantee the quality of all the information.
16. Intellectual property
The use of our brand, content, and any other intellectual property is not allowed without our expressed consent.
17. Editorial Policy
The platform https://genialpicnic.com might contain advertisements, promotional content, affilliate links, and other forms of “monetization” that do not include the sale of personal data. Such contents, advertising spaces or articles will always necessarily be identified as paid, or sponsored. However, we believe in honest opinion and, therefore, that type of compensation does not influence our quality.
We will do our best in order to guarantee that all information and services are 100% correct. However, as we also are human beings, failures may occur. Through this disclaimer, we renounce all warrantees and terms related to the use of our website and/ or services, including, but not limited to, availability, quality and reliability of our site and services. Pureat Unipessoal Lda. (Genial Picnic) is not, and shall not be responsible for any error, failure or mistake related to the picnics we distribute, but are executed by third parties. Please note that in case of stock-out of any of the products included in the picnics, it may be replaced by an equivalent of equal or greater value.
19. Genial Picnic Limitation of Liability
19.1 Genial Picnic is not accountable, nor does it guarantee any type of
compensation for any temporary or permanent interruptions of the platform operation.
19.2 Genial Picnic shall be liable for any loss of confidential information stored in its servers.
19.3 Pureat Unipessoal Lda (Genial Picnic) shall be liable for losses intentionally caused by any of its employees or legal representatives.
20. Online Dispute Resolution
Complaints or requests concerning of the picnics’ supply (including delivery service), must be forwarded to our partners, being Pureat Unipessoal Lda. (Genial Picnic) exempt of such responsibility. However, Pureat Unipessoal Lda. (Genial Picnic) may, at any time and according to its sole discretion, offer help to the users, intermediate dispute resolution, or propose an alternative of equivalent services. In case of dispute, the user may appeal to Alternative for Consumption Litigations Resolution (Resolução de Alternativa de Litígios de Consumo), under the law nº 144/215, September 8.